Delivery charges vary with each seller.

Sellers charge relatively high shipping costs for low value items. In such cases, charging a nominal delivery charge helps them reduce the logistics cost. Please refer to your order summary to understand the delivery charges for individual products.

It is possible that the seller or our courier partners have a holiday between the day you placed your order and the delivery date, which is based on the timelines shown on the product page. In this case, we add one day to the estimated date. Some courier partners and vendors do not work on Saturday and Sundays and this is included in the delivery dates.

Sellers typically purchase and ship items within the time specified on the product page. Business days do not include public holidays and Saturday or Sundays.

Estimated delivery time depends on the following factors:

• Seller offering the product
• Product availability with seller
• The destination where you want to ship the order and the location of the seller.

There are no hidden charges when you shop at Sastacart. List prices are final and all-inclusive. The price you pay is exactly what you see on the Sastacart product page.

You’ve probably seen different estimated delivery times for sellers of the product you’re interested in. Delivery time is affected by the availability of the product, the geographic location of the seller, your shipping destination and the delivery time of the courier partner at your location.

Please enter your default Pincode on the product page (you don’t need to enter it every time) to know the more accurate delivery time on the product page itself.

Please enter your pincode on the product page (you don’t need to enter it every time) to know if the product can be delivered to your location.

If you have not provided your pincode by the checkout stage, the pincode of your shipping address will be used to check serviceability.

Whether your location can be serviced or not depends on

• Whether the Seller ships to your location
• Legal restrictions, if any, in shipping particular products to your location
• The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

The availability of COD depends on the capacity of our courier partners serving your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the amount of cash on delivery payable depending on the destination and your order value may exceed this limit. Please enter your Pincode on the product page to check whether COD is available at your location.

Returns are easy. Contact us to initiate a return. Once the withdrawal is initiated, you will receive a call informing you about the process.

Wherever possible, Ekart Logistics will facilitate pick-up of the item. If pick-up cannot be arranged through Ekart, you may return the item through a third-party courier service. Return charges are borne by the seller.

I didn’t receive my order, but I got the delivery confirmation via SMS/email.

If the product was not delivered and you have received the delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation to the seller for investigation.

What do the different tags like “In Stock”, “Available” mean?

‘In Stock’

For items listed as “In Stock”, Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 5-8 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

‘Available’

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

‘Imported’

Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as ‘Imported’ on the product page and can take at least 10 days or more to be delivered to you.

‘Back In Stock Soon’

The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.

‘Temporarily Unavailable’

The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the ‘Notify Me‘ feature to know when it is available for purchase.

‘Permanently Discontinued’

This product is no longer available because it is obsolete and/or its production has been discontinued.

‘Out of Print’

This product is not available because it is no longer being published and has been permanently discontinued.

As of now, Sastacart does not deliver items internationally.

You will be able to shop on our site from anywhere in india with a credit/debit card issued in India, but please ensure that the delivery address is in india.