Privacy Policy

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We give importance to the trust you do and recognize the importance of safe transactions and information privacy. This privacy policy suggests how sastacart collects, uses, shares or otherwise processes your personal information through the website

Although you may be able to browse some sections of the platform without registering with us, please note that we do not provide any product or service under this platform outside India. Your personal information will be mainly stored and processed in India and may have data protection laws which are different from the people applied in the country in which you are located. By visiting this platform, providing your information or taking advantage of the product/service, you clearly agree to be bound by the terms and conditions and conditions of this privacy policy, terms of use and applicable service/product terms and conditions, And agree to be ruled, India’s laws are not limited to laws applicable to data protection and privacy by laws. If you do not agree then do not use or use our platform.

Collection of Your Information

When you use our platform, we collect and store your information that is provided by you from time to time. In general, you can browse the platform, without telling us who you are or are revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing to not use a particular service, product or facility on the stage.

We can track your purchase behaviour, preferences and other information that you choose to provide on our platform. We use this information to do our users’ demographics, interests and internal research on behaviour to better understand, preserve and serve our users. This information is compiled and analysed on a holistic basis. This information may include the URL that you have come from now (whether this URL is on our platform or not), which you go ahead (whether this URL is on our platform or not), your computer browser information, And your IP address.

We can collect personal information (eg. email address, delivery address, name, phone number, credit card/debit card and other payment instrument details) when you set an account or transact with us or do any event Or participate in the competition. When you can browse some sections of our platform without being a registered member, some activities (such as ordering or taking our online materials or services) require registration. We use your contact information to send you offers based on your previous orders and your interests.

If you choose to post messages on our message boards, chat rooms or other message areas or leave the response on platforms or social media, then we are created or if you use voice commands or virtual and on the platform We will collect the information provided by you to do shopping or buy similar features. We essentially maintain this information for internal research and analysis as to resolve disputes, provide customer assistance, solve problems or permission by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send correspondence about your activities or posting on the platform, we can collect such information in a specific file for you.

Demographic / profile data / using your information

We use your personal information to provide products and services you requested. The extent to which we use your personal information in the market, we will provide you with the ability to get out of such uses. We use your personal information to help and meet vendors and business partners; Increase customer experience; resolve disputes; troubleshoot problems; Help promote a safe service; collect money; Measure consumer interest in our products and services; Inform you about online and offline offers, products, services and updates; Customise and increase your experience; Find out and protect us against error, fraud and other criminal activity; Apply our terms and conditions; And otherwise you are described at the time of collecting information.



We use data collection devices such as “cookies” on some pages of the platform to analyse our web page flows, measure the promotional effectiveness and promote confidence and safety. “Cookies” are small files placed on your hard drive that help us in providing our services. You have no personal information in cookies. We offer some characteristics that are available only through the use of “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide such information that targets your interests. Most cookies are “session cookies”, which means they are automatically removed from your hard drive at the end of a session. If your browser permits, you are always free to reject our cookies, although in that case you may not be able to use some features on the platform and you may not be able to use your password more often during the session. Additionally, you can withstand “cookies” or other similar devices on some pages of the platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site. You can read more about how Google uses your personal information: You can opt-out of Google Analytics here: You can also control the use of cookies at the individual browser level, but if you choose to disable cookies, it can limit your use of certain characteristics or functions on services.

Individual information sharing

We can reveal your personal information to third parties, such as sellers, business partners. This disclosure may be necessary to provide us access to our products and services; To fulfil your orders; To increase your experience; To provide feedback on products; To collect payment from you; To follow our legal obligations; To conduct market research or survey; To apply the terms of our use; To facilitate our marketing and advertising activities; To analyse data; Customer service assistance; To prevent, detect, reduce and investigate our products and services related to fraud or illegal activities. We do not disclose your personal information to third parties for their marketing and advertising purposes without your clear consent.

If it is necessary to do so in the belief of law or good belief, then we can disclose personal information that such disclosure is appropriately necessary to respond to subpoenas, court orders or other legal processes. We can disclose personal information in good confidence to law enforcement agencies, third party rights owners, or others that such disclosure is appropriately necessary: apply the terms of our use or privacy policy; Respond to claims that an advertisement, posting or other material violates a third party rights; Or protect the rights, property or personal security of our users or general public.


Links to Other Sites

Our platform can provide links to other websites or applications that can collect personal information about you. We are not responsible for the content of privacy practices or those linked websites.

Security Precautions

We maintain proper physical, electronic and procedural security measures to protect your information. Whenever you reach your account information, we provide using a safe server. Once your information is in our possession, we follow our safety guidelines to protect them from unauthorised access. However, using platforms, users accept the inherent security implications of data transmission on the Internet and World Wide Web, which cannot always be completely secured, and therefore, always some underlying risks about the use of the platform Will remain. The users are responsible for ensuring safety of login and password records for their account.

Advertisements on Platform

When you go on our platform, we use third-party advertising companies to serve advertising. These companies can use information about your visits (including your name, address, email address or telephone number) on this and other websites to provide advertisements about goods and services. You have the option to get out of the outside “Tracking of individual advertisements using exit from privatisation of advertisements.

Children Information

The use of our platform is available only to those who can make legally binding contracts under the Indian Contract Act, 1872. We do not deliberately collect personal information from children under 18 years of age. If you have shared any personal information of children under 18, you represent that you have the right to do so and we are allowed to use information according to this privacy policy.

Data Retention

We maintain your personal information according to the applied laws, it is not necessary for the purpose for which it was collected or was required under any applied law. However, we can maintain data related to you. If we believe that it may be necessary to prevent fraud or future misuse, Sustacart uses its legal rights and/or against legal claims or by law or To enable other valid purposes to be able to be necessary. We can continue to maintain your data in an unknown form for analytical and research purposes.

Your Rights

We take every appropriate step to ensure that your personal information we process is accurate and where necessary, kept updated, and any personal information we inform you is wrong. (In relation to the objectives for which they are. Processed) is erased or corrected. You can directly reach, correct and update your personal information through functionalities provided on the platform. You can remove some non-individual information by logging into our website and coming to the profile and settings section. You can also write to us on the contact information given below to help in these requests.

You have an option to withdraw your consent that you have already provided us by writing on the contact information already given. Please mention “to withdraw consent” in your theme line of communication. We will verify such requests before working at your request. Please note, however, the return of the consent will not be rebel and this privacy policy will be according to the conditions of use and the conditions of the applicable laws. In the situation in which you withdraw the consent given to us under this privacy policy, such a return can obstruct your reach to your platform or ban the provision of our services for you, for which we The information is considered necessary.


Your Consent

By visiting our platform or providing your information, you agree to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the platform according to this privacy policy. If you disclose any personal information related to other people, you represent that you have the right to do so and we are allowed to use information according to this privacy policy.

You provide your personal information on platform or any partner platforms or installations, including us (including our other corporate institutions, colleagues, lenders, technology partners, marketing channels, business partners and other third parties) . Agree to contact you. , Instant messaging apps, calls and/or emails for the objectives specified in this privacy policy.


Changes to this Privacy Policy

Please check our privacy policy periodically for changes. We can update this privacy policy to reflect changes in our information practices. We will alert you for important changes by posting that date, which was finally updated to our policy, keeping a notice on our platform, or by sending you an email when we need to do so by the applied law.

Grievance Officer

According to the Information Technology Act 2000 and the rules made there, the name and contact details of the Complaint Officer are given below:

Mr. Shivam Rajput

Designation: Founder of Sastacart

Mohali Kharar Punjab 140301 


Time: Mon – Sat (9:00 – 18:00)

Customer Support

You can reach our customer aid team to address any questions or complaints related to product and services by clicking on the link, selecting your order and selecting the ‘need for help’ option:


Queries related to Privacy Policy

If you have a query, worry or complaint regarding the collection or use of your personal information under this privacy policy, please contact us

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